A leading healthcare network, with an extensive presence across New Zealand and a growing presence in Australia, adopted VigilantPay (2023) to enhance its shared services. This network, encompassing numerous general practice medical centres, provides comprehensive support to all its practices, including financial services, HR, payroll & recruitment, IT support, practice management, marketing, and clinical expertise.
Before implementing VigilantPay, the separation of duties was challenging, data was siloed, and managing payment approvals relied on complex processes and email notifications. This lack of visibility and cumbersome processes hindered operational efficiency.
With VigilantPay, the network significantly improved its financial governance and reporting transparency. Enhancements such as onboarding suppliers became a one-time process shared across the group, eliminating duplication. Cross-checking payroll and creditor payments enabled rapid detection of unusual transactions, addressing a common issue in the healthcare industry whereby staff and contractors can work at multiple practices. This enhanced oversight and streamlined approach have positioned the network as a leader in primary care, and helping the group's future growth through scalable finance functions.
