FAQs - Get to know VigilantPay

Welcome to our FAQs section! We've compiled a list of common questions to provide you with quick and easy answers. If you don't find the information you're looking for, feel free to reach out to our support team for further assistance.

Support

Frequently asked questions

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What is VigilantPay?

VigilantPay is a New Zealand-owned and operated fraud prevention, error detection, cybersecurity, and financial analytics software company, designed to help large-scale Kiwi and Australian businesses.

VigilantPay integrates seamlessly with your existing systems, as an additional bolt-on control. So, this means it's simple to set up and use.

Already have checks and balances in place? Well, one check you don't have is the VigilantPay community cross-check function. Our algorithms analyse billions worth of payment data in real-time to give you actionable insights.

Which countries can VigilantPay be used in?

VigilantPay verifies New Zealand and Australian bank accounts. You can also use VigilantPay to onboard suppliers and make cross-border payments to any country in the world.

Do you rely on Screen Scraping Technology?

No, screen scraping is not reliable and could be a violation of your terms and conditions with the data provider such as your bank.

Do you support Not For Profit (NFP) organisations?

Yes, talk with us about how we can help. 

How secure is our data?

VigilantPay works hard at ensuring data and privacy are managed at the highest industry standards including external audits to ensure these remain high. 

Do you have a minimum contract term?

No, unlike most business software we don't lock customers in on contracts, we focus on our software and service to keep customers. 

What does "real-time" checking actually mean?

VigilantPay performs real-time analysis of your business payments within seconds when you prepare them for payment to the bank. This leaves no room for tampering and gives approvers confidence that the correct payee is about to be paid.

What is the difference between a "batch file" and a "ABA file"?

They are both the same, “.ABA” is a batch file format that is used when uploading bulk payments from accounting and payroll systems to the bank for payment.

Will I get charged more if I have lots of users?

No.

How big does my company need to be to benefit from using VigilantPay?

If you have a high volume of transactions across your Payroll or ERP systems or are a group of business entities using shared services you will be more exposed to payment fraud and errors. VigilantPay can mitigate this risk for you.

Do you analyse both creditor payments & payroll?

Yes, VigilantPay unlocks your payment history in what are otherwise siloed payment systems. By doing this you can cross-check employee and supplier payments that you would otherwise not have access to.

What’s involved with getting VigilantPay set up in our company?

Implementing VigilantPay is simple as there is no integration required, you can be using and analysing historic payments within hours.

Next Step

Discovery

Discovery Call

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Audit and Risk Report

Vulnerability to Fraud

Receive a free, no-obligation fraud analysis of your historical payment data.

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Book Demo

Demo

Book an online Demo to understand how to stop Fraud in your business.

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TESTIMONIALS

What our customers say

  • "Great tool to provide peace of mind for supplier payments and payroll"
    Cameron W, Manager Business Support
    Resonant Consulting
  • “Ryman has been very satisfied by both Vigilance Ltd and their product VigilantPay”
    Roger Nuttall, Group Financial Controller
    Ryman Healthcare
  • “VigilantPay significantly strengthens our internal control environment”
    James Kennedy, Group Financial Controller
    Port of Auckland
  • “the mere presence of VigilantPay is in itself a deterrent”
    Paul Roberts, Chief Financial Officer
    Not-for-Profit sector
  • “VigilantPay gives us confidence that we’re paying the right person”
    Tonia Still, General Manager Finance
    Transport and Logistics sector
  • "The customer service has always been of a very high standard”
    Kaleb J, Managing Director
    Stafford Engineering
  • “Very Useful Product”
    Alex M, Assistant Accountant
    Canopy Healthcare Group
  • “We love it, VigilantPay delivers!”
    Marina Cook, CFO
    Scot's College - Tertiary Education
  • “ensure you have that extra layer of protection before the money leaves your account."
    Emma Haugh, Director
    Insurance Sector
  • "We trust VigilantPay monthly”
    Andrew Newman, CEO
    Frank Risk Management & Insurance
  • “Easy to use”
    Dennis X, CFO
    Mako Commercial
  • “VigilantPay - A governance godsend”
    Paul Roberts, Chief Financial Officer
    Not-for-Profit sector
  • “Great”
    Namal V, Accountant
    Manchester Unity

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